At Oral Hygiene Healthcare Centre, appointments are scheduled specifically for individual patients and, in the case of mobile services, may require significant preparation, travel and allocation of clinical resources.
A R400 deposit is required to secure and confirm a patient's appointment.
The R400 deposit will be deducted from the total cost of the patient's treatment or service on the day of the appointment.
The appointment will only be considered confirmed once the R400 deposit has been received.
Patients are requested to provide at least 24 hours' notice when cancelling or rescheduling an appointment.
Appointments cancelled on the day of the appointment or missed without prior notice may attract a R1,000 cancellation/no-show fee, where applicable.
This fee compensates for the clinical time, preparation and resources reserved for the appointment.
A 1-hour grace period may apply depending on the appointment schedule and nature of the service. Arriving significantly late may result in the appointment being shortened, rescheduled or cancelled.
Where applicable, a R200 late-arrival fee per additional hour may apply.
Any remaining balance is payable on the day of treatment unless otherwise agreed in writing.
Refunds will be considered on a case-by-case basis in accordance with the nature of the service provided and applicable consumer protection legislation.
Where a service has already been provided, refunds will not ordinarily be issued simply because a patient is dissatisfied with the outcome where the service was provided as agreed.
Where a payment was made for a service that has not yet been provided, the patient may be eligible for a refund, subject to any applicable cancellation fees or other lawful deductions.
If a patient experiences a concern following treatment, we encourage the patient to contact us as soon as possible so that the matter can be assessed and addressed appropriately.
Reach us at info@ohhc.co.za or 081 846 8662.