Privacy Policy

Oral Hygiene Healthcare Centre (Pty) Ltd · Last updated 11 August 2026

Oral Hygiene Healthcare Centre (Pty) Ltd respects the privacy and confidentiality of all patients, clients and website users.

This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable legislation.

Information We Collect

Depending on the services requested, we may collect:

• Full name and contact details
• Identification and demographic information
• Appointment and treatment information
• Medical and dental history
• Information relating to allergies, medication and health conditions
• Payment and billing information
• Medical aid information, where applicable
• Information submitted through our website, booking forms or communication channels

How We Use Personal Information

Personal information may be used to:

• Schedule and manage appointments
• Provide appropriate healthcare services
• Communicate with patients
• Maintain patient records
• Process payments and invoices
• Process medical aid claims where applicable
• Provide follow-up care
• Comply with legal and regulatory requirements
• Improve our services and patient experience

Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or destruction.

Patient information will only be accessed or disclosed where necessary for the provision of services, with the patient's consent, where required by law, or where otherwise legally permitted.

Sharing of Information

We do not sell or unlawfully disclose patient information to third parties.

Where necessary, information may be shared with relevant healthcare professionals, service providers, laboratories, medical schemes or other authorised parties for purposes directly related to the provision of healthcare services or where legally required.

Patient Rights

Subject to applicable legislation, individuals may have the right to:

• Request access to their personal information
• Request correction or updating of inaccurate information
• Withdraw consent where processing is based on consent
• Object to certain forms of processing
• Lodge a complaint regarding the handling of their personal information

Requests relating to personal information may be directed to:

Oral Hygiene Healthcare Centre (Pty) Ltd
Email: info@ohhc.co.za
Telephone: 081 846 8662

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